Comcast Giving Businesses the "Edge"

For any business to function efficiently and successfully, communication has to be one of its top priorities. This refers not only to dialogue among employees of the organization, but also with its clients and customers.

 

For small and medium businesses, Comcast – through its subsidiary Comcast Business – offers Business VoiceEdge. This is a cloud-based private branch exchange (PBX) that business owners can utilize to ensure that their workforce is always connected and keeping everyone “in the loop”. Available across 39 states, this virtual system – which is just one of many voice-based services offered by the telecommunications provider – leaves business operators with one less thing to worry about.

 

Sharing his two cents on the matter, John Guillaume, Vice President of product management at Comcast Business stated, “Our new Business VoiceEdge mobility capabilities give workers seamless voice and unified communications that are tightly integrated with both their corporate offices and their preferred mobile devices.”

 

Here is a look at some the features of this Comcast Business product that is giving companies the ‘Edge, as well as the benefits of having it:

 

 

VoiceEdge Mobile App

 

There are many businesses that require the staff to be out of office throughout the day, but that doesn’t prevent the employee from receiving a call during this time. The VoiceEdge Mobile App ensures that they never miss a call, regardless of their location.

 

Compatible with both Android and iOS devices, the “in office” capabilities that the app provides are more than convenient. Not only is it possible for all incoming calls to be forwarded to a number they choose, but those who utilize the technology can also make calls from the mobile device, showing the VoiceEdge mobile number.

 

In addition to making international calls via the app, users can also listen to their voicemail, record and select a voicemail greeting, and send the voicemail as an email attachment.

 

 

Softphone/Video Calling

 

Who says you need an actual telephone (or mobile phone for that matter) to make or receive calls? With Softphone with VoiceEdge there is no fuss.

Whether they are using of a Mac or PC, employees are afforded the luxury of making and receiving calls directly to the device with their business number. Given that they are likely to be situated in front of a computer when they are in office, this software program can reduce the need to have actual telephones all over the office.

 

Notably, if a webcam is present, video calling – which is another feature of the service – can also be facilitated through the technology. Aside from the computers, video calling is also possible providing that the VoiceEdge phones have built-in cameras, and considering that just about everyone is now using a smart phone, this is all but guaranteed. The simple touch of a button can initiate the video-calling feature.

 

 

 

Teleworker

 

In many organizations, it is a common practice for some employees to work from home. With the Teleworker, an individual can have the service installed at their house, essentially providing the same telephone capabilities that they would have in the workplace. Overall, the value of the teleworker cannot be emphasized enough.

 

Other standard features include selective call acceptance and call rejection, anonymous call rejection, basic call logs, and priority alerts.

 

 

Benefits of the Service

 

 

Cost-effective

 

As far as positives of the VoiceEdge go, this is arguably the best. Based on the fact that the system is run via cloud-based technology, the major equipment expenditure that accompanies the more traditional PBX systems is avoided. The presence of a reliable Internet service is enough to set the company on the right foundation.

 

 

 

 

Mobility

 

A common theme of the features mentioned above is the mobility that the VoiceEdge affords the staff. Whether they are contributing to the overall success of the company from home, or keeping in touch with clients when they are out of office, the system always them to carry out their functions from just about anywhere.

 

Workforce mobility has been touted as one of the key strategies that any business can implement to keep up with the growing business trends, so business operators are being greatly aided in their quest to do just that.

 

 

Technical Support

 

Being wise enough to acquire this Comcast Business service does not mean that business owners have the requisite knowledge to remedy any issues that may arise – whether with the hardware or software. As such, they would be pleased to know that Comcast would manage all required maintenance and software upgrades.

 

 

With more businesses reliant on technology to give them a competitive advantage, Comcast’s Business VoiceEdge is one medium through which this can be achieved. With advanced features and seamless connectivity, efficient communication will no longer be a problem.

 

 

 

Comcast Giving Businesses the "Edge"